Our Shipping Policy
In line with our collection of sustainable kids products, we try our very best to lower our carbon footprint by consolidating multiple orders to be delivered on the same day.
Delivery within Singapore
For local orders within Singapore, please allow between 3-6 business days for your parcel to arrive. For urgent deliveries, you may choose the Express (next-day delivery) option at checkout.
Free delivery for local orders above S$100!
A S$6 delivery fee will be charged for orders below S$100.
Express (next-day delivery) delivery is an additional S$10.
We're still new to this, so international delivery is not offered at this stage. We are happy to explore this, so please contact us at firstname.lastname@example.org for assistance should you wish to purchase from overseas.
Our Return Policy
We run this business as a family and we personally check through your orders and items before sending them off for delivery. As such, all sales are final, and are non-exchangeable and non-refundable.
However, in the event a manufacturing defect is discovered upon receipt of a product, please reach out to us at email@example.com within 7 days of receipt and we will do what we can subject to the terms below:
We will try our best to provide a 1-1 exchange of the same item where there is a manufacturing defect. Please provide us with proof of your purchase and photos showing the manufacturing defect(s).
No refunds will be provided.
We are unable to accept returns/exchanges for discounted items.
Items damaged during shipping will not be eligible for exchange.
All exchanges are subject to availability of stock. If an item is unavailable, we will provide you with store credits equivalent to the amount paid for the defective item.
All delivery fees shall be borne by the customer.
We reserve the right to reject any claims that do not meet the requirements of the terms above.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and phone numbers for mobile payments), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices or if you have questions, please contact us at firstname.lastname@example.org.